Privacy Policy

Last updated: January 1, 2026

At Primex Financial, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website primexfinancial.com and use our financial planning and budget allocation services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Data Controller

For the purposes of the General Data Protection Regulation (GDPR), the data controller responsible for your personal information is:

Primex Financial
Hauptstraße 50
Dortmund, 44137
Germany
Email: [email protected]
Phone: +49 221 902 9982

2. Information We Collect

We collect several types of information for various purposes to provide and improve our service to you.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personal information may include, but is not limited to:

• First name and last name
• Email address
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Financial details (e.g., income, debts, savings goals) provided strictly for coaching purposes
• Cookies and Usage Data

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

3. Legal Basis for Processing

Under the GDPR, we only process your personal data if we have a lawful basis for doing so. Primex Financial relies on the following legal bases:

• Contract: The processing is necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering into a contract (e.g., providing financial coaching services).
• Legitimate Interest: The processing is necessary for the purposes of the legitimate interests pursued by Primex Financial, such as analyzing website usage to improve our services, provided that your interests and fundamental rights do not override those interests.
• Consent: You have given clear consent for us to process your personal data for a specific purpose. You may withdraw your consent at any time.
• Legal Obligation: The processing is necessary for compliance with a legal obligation to which we are subject.

4. How We Use Your Information

Primex Financial uses the collected data for various purposes:

• To provide and maintain our Service, including financial literacy coaching and budget planning.
• To manage your account and to send you technical notices, updates, security alerts, and support and administrative messages.
• To provide customer support and respond to your inquiries and requests.
• To analyze usage patterns and trends to improve our website and services.
• To detect, prevent, and address technical issues and security threats.
• To comply with legal obligations and protect our rights.
• To send you newsletters, marketing materials, and other information that may be of interest to you, if you have opted-in to receive such communications.

5. Data Sharing and Disclosure

We respect your privacy and are committed to protecting your personal data. We may share your personal information only in the following circumstances:

• With Service Providers: We may share your information with third-party service providers who perform services on our behalf (e.g., IT hosting, data analytics, email marketing). These parties are contractually obligated to keep your information confidential and secure.
• For Transfers of Business: If Primex Financial is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Protection of Rights: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats to the physical safety of any person, or violations of our Terms of Service.

6. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside Germany and choose to provide information to us, please note that we transfer the data, including Personal Data, to Germany and process it there.

7. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations (for example, tax and accounting requirements), resolve disputes, and enforce our legal agreements and policies.

8. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Primex Financial aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data. You have the right to:

• Access: Request a copy of your personal data.
• Rectification: Request correction of any inaccurate or incomplete data.
• Erasure: Request the deletion of your personal data (the "right to be forgotten").
• Restriction: Request that we restrict the processing of your personal data.
• Object to Processing: Object to our processing of your personal data.
• Data Portability: Request the transfer of your personal data to you or a third party.
• Withdraw Consent: Withdraw consent at any time where we rely on consent to process your personal data.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable data protection laws within one month of receipt.

9. Security of Data

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. However, no method of transmission over the Internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security. We implement appropriate technical and organizational measures (e.g., encryption, access controls) to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

10. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.