Frequently Asked Questions

The first step is to schedule an initial consultation, either online or in person at our Dortmund office. During this session, we will review your current financial situation, discuss your goals (such as debt reduction or saving for a home), and determine which coaching plan best suits your needs.

No. Financial coaching is beneficial regardless of your income level. We specialize in helping clients optimize their current resources, whether you are living paycheck to paycheck or managing a significant salary. Our goal is to help you make the most of what you have.

We offer both options. For local clients in the Dortmund area, we offer in-person meetings. However, we also provide secure video conferencing for clients throughout Germany and internationally, ensuring you have access to expert guidance no matter your location.

Standard budgeting often focuses solely on tracking expenses. Our allocation strategy focuses on the efficiency of every Euro. We use a proprietary method that categorizes spending into needs, wants, and future growth, automatically adjusting allocations to accelerate debt payoff and savings simultaneously.

No, you do not need to purchase expensive software. We work with tools you are already comfortable with, whether that is Excel, Google Sheets, or popular banking apps. If needed, we can recommend free or low-cost tools that integrate with our system.

We typically review budgets monthly to track progress against goals. However, plans are flexible. If your income changes, you encounter a large unexpected expense, or your goals shift, we can schedule interim sessions to adjust your strategy immediately.

While we cannot legally represent you in court, we provide the strategy and documentation needed to communicate effectively with creditors. We help you organize your debts, prioritize them using the most effective method for your situation (avalanche or snowball), and plan payment schedules that improve your credit score over time.

Improving a credit score is a marathon, not a sprint. Generally, clients begin to see improvements within 3 to 6 months of consistent on-time payments and reduced credit utilization. However, significant recovery from negative marks can take 12 months or longer depending on the severity of the history.

Absolutely. We adhere to strict data protection standards compliant with GDPR (General Data Protection Regulation). We use encrypted channels for all document sharing and communication. We never share your data with third parties without your explicit consent.

We accept bank transfers (SEPA), credit cards, and PayPal. Payment is typically rendered on a monthly basis for ongoing coaching packages, or as a one-time fee for specific workshops or intensive planning sessions.

We understand that circumstances change. You may cancel your coaching subscription at any time with 30 days' notice. Refunds for prepaid sessions are handled on a case-by-case basis. Please refer to our client agreement for detailed terms.